Return Policy

At Spexonic.com, we strive to ensure your satisfaction with your purchase. Please review our policy regarding returns and exchanges. We do not provide refunds for any purchases. Instead, we offer store credit for returned items, which can be used on any future purchase at Spexonic.com.

1. Replacement and Exchange Policy

  • Timeframe:
    We offer a 2-day replacement and exchange policy from the date of delivery. If you need to request an exchange or replacement, please contact us within this timeframe.

2. Return Policy

  • Store Credit:
    We do not accept returns for refunds. Instead, we provide store credit for returned items, which can be used for any future purchase on our website. To initiate a return, please contact our WhatsApp support number at +916359575936.

3. Sunglasses Size Information

  • Standard Size:
    We have only a single standard size for our sunglasses. If you face any size issues, you can choose any other sunglasses from our website as an exchange.

  • Free One-Time Exchange:
    We provide a one-time replacement or exchange free of cost for sizing issues.

4. Additional Exchanges

  • Subsequent Requests:
    If you wish to exchange your sunglasses a second time, a reverse pickup charge of ₹100 and a re-shipping charge of ₹80 will apply.

  • Reverse Pickup Limitations:
    If reverse pickup service is not available at your address, you will need to return the sunglasses to us at your own expense. Ensure the item is securely packaged to prevent damage during transit.

5. How to Initiate a Return, Replacement, or Exchange

  • Contact Us:
    To initiate a return, replacement, or exchange, please reach out to our WhatsApp support number at +916359575936. Our customer support team will assist you in the process.

6. Conditions for Return and Exchange

  • Items must be in their original condition and packaging, unused, and with all tags intact.
  • You must provide your order number when requesting a return or exchange.

Thank you for shopping with Spexonic.com! If you have any questions or need further assistance, don’t hesitate to contact us. Your satisfaction is our priority!